My role for this project focused on visual design, with a sub-role of cat herder trying to keep us moving forward with team members coming and going.
These are concepts for seat maps, optimized for different uses by agents. Left: prior to flight, right: during boarding process.
My primary role was visual design. These are snapshots or parts of the screens I helped to create. Full designs cannot be shown because they are proprietary and sensitive to Copa's operations. The top shows concept development for a passenger's travel reservation while the bottom image focuses on added services such as meals and baggage.
I was asked to explore ideas for boarding passes, but due to more pressing project issues, I could not continue. Later, I came back and spent a few hours on further explorations, to challenge myself to show how these designs could be improved.
An actual boarding pass (top left) and 3 different new layout ideas, variations on stock for printing at the airport were also considered.
A new approach to boarding passes—a vertical presentation. This option shows two layouts and also reflects the two formats for printing at the airport.
Different layouts to present boarding pass information.
I prepared notes for the project team; in case they could use these ideas in the future. Even after rolling off the project, I provided some minimal support to my teammates with feedback and user experience coaching.