Copa Airlines Project Concepts

My role for this project focused on visual design, with a sub-role of cat herder trying to keep us moving forward with team members coming and going.



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Seat Maps

These are concepts for seat maps, optimized for different uses by agents. Left: prior to flight, right: during boarding process.

Visual Design

Snapshots of design elements

My primary role was visual design. These are snapshots of parts of the screens I helped to create. Full designs cannot be shown because they are proprietary and sensitive to Copa's operations.


Boarding Passes

I was asked to explore ideas for boarding passes, but due to more pressing project issues, I could not continue. Later, I came back and spent a few hours on further explorations, to challenge myself to show how these designs could be improved.

An actual boarding pass and 3 different new layout ideas, variations on stock for printing at the airport were also considered.

A new approach to boarding passes—a vertical presentation. This option shows two layouts and also reflects the two formats for printing at the airport.

Different layouts to present boarding pass information.

I prepared notes for the project team, in case they could use these ideas in the future. Even after rolling off the project, I provided some minimal support to my teammates with feedback and user experience coaching.

Copyright © Andrea Feathers 2018